Shop Carlo Corporate Gifting Terms and Conditions
Last Updated: November 6, 2024
Welcome to Shop Carlo Corporate Gifting Services. By placing a corporate order with us, you agree to the following terms and conditions. Please review them carefully.
1. General
- These terms apply exclusively to our corporate gifting services for businesses in Pakistan, the UK, and the USA.
- Shop Carlo reserves the right to update these terms at any time. It is your responsibility to review them periodically.
2. Corporate Orders
- All corporate gift orders are subject to acceptance and availability.
- A minimum order quantity may apply for certain products.
- Orders are considered confirmed only upon receipt of a signed agreement or purchase order and, if applicable, a deposit.
3. Customization and Branding
- Customized products with company logos or personalized messages are non-returnable and non-refundable.
- Artwork for custom branding must be provided by the client in high-resolution format. Approval of digital proofs is required before production.
- Shop Carlo is not liable for delays due to incomplete or incorrect artwork submissions.
4. Pricing and Payment
- Quotes are valid for 15 days from the date issued, unless otherwise stated.
- A deposit of up to 50% may be required for bulk and customized orders. The remaining balance is due before dispatch.
- Payment can be made via bank transfer, Cheque specified in the invoice.
- All prices are exclusive of VAT and other applicable taxes.
5. Shipping and Delivery
- Corporate orders require a minimum of 7 days for processing and dispatch after order confirmation for pakistan.
- Shipping charges will be calculated based on the size, weight, and destination of the order.
- Shop Carlo is not responsible for shipping delays due to customs, unforeseen events, or incorrect delivery information provided by the client.
6. Returns, Exchanges, and Cancellations
- Due to the personalized nature of corporate gifts, returns and exchanges are not accepted unless the items are defective.
- All claims for damaged or incorrect items must be made within 48 hours of delivery.
- Cancellation of orders must be made within 24 hours of confirmation. Cancellations after this period may incur a fee up to 50% of the order value.
7. Quality Assurance
- Shop Carlo guarantees the quality of all products. In the rare event of a defect, we will provide a replacement or refund at our discretion.
- We reserve the right to make minor changes to product specifications due to availability or improvements.
8. Confidentiality
- We respect your privacy and confidentiality. All client information, including branding and order details, will be handled securely.
9. Limitation of Liability
- Shop Carlo is not liable for any indirect, special, or consequential damages related to our products or services.
- Our liability is limited to the amount paid for the order.
10. Governing Law
- These terms are governed by the laws of Pakistan, with disputes subject to the jurisdiction of Karachi courts.
11. Contact Us
For further assistance or inquiries regarding your corporate gift orders, please contact us at:
- Email: corporate@shopcarlo.com
- Phone: +92-318-1220801
By placing a corporate gifting order with Shop Carlo, you acknowledge and agree to these terms and conditions. Thank you for choosing us to elevate your corporate gifting experience!